Terms and Conditions
Last updated: 02.2025
Welcome to Mirror Marketing. These Terms and Conditions govern your use of our website and services. By accessing or using our website or engaging with our services, you agree to comply with and be bound by these Terms.
1. Company Information
Mirror Marketing is a digital agency providing services including, but not limited to:
- Website development
- E-commerce development
- Web and mobile application development
- AI system integration and automation
- Digital consulting and related services
2. Use of the Website
By using our website, you agree to:
- Use the website only for lawful purposes
- Not attempt to gain unauthorized access to any part of the website
- Not misuse or disrupt the functionality of the website
- Provide accurate information when contacting us or using our services
We reserve the right to restrict or terminate access to our website at any time without notice.
3. Services
All services provided by Mirror Marketing are subject to individual agreements or project scopes defined between us and the client.
3.1 Project Scope
Each project is defined by a clear scope, including deliverables, timelines, and pricing.
3.2 Changes & Revisions
Any changes outside the agreed scope may result in additional costs and adjusted timelines.
3.3 Client Responsibilities
Clients agree to:
- Provide required materials, content, and information in a timely manner
- Review and approve work within reasonable timeframes
- Maintain communication throughout the project
Delays caused by the client may affect delivery timelines.
4. Payments
- Payments are structured based on project agreements (e.g. milestones or full payment)
- Work may not begin until the initial payment is received
- Final deliverables may be withheld until full payment is completed
Failure to complete payments may result in suspension or termination of services.
5. Intellectual Property
5.1 Client Ownership
Upon full payment, the client will own the final deliverables as agreed in the project scope.
5.2 Agency Rights
Mirror Marketing retains the right to:
- Showcase completed work in portfolios or marketing materials
- Use general project knowledge and experience for future work
5.3 Third-Party Tools
Projects may include third-party tools, plugins, or software, which remain subject to their own licenses.
6. Confidentiality
We respect the confidentiality of all client information and agree not to disclose sensitive information without consent, unless required by law.
Clients also agree not to disclose any proprietary or internal processes of Mirror Marketing.
7. Limitation of Liability
Mirror Marketing is not liable for:
- Any indirect, incidental, or consequential damages
- Loss of data, revenue, or business opportunities
- Issues caused by third-party services, hosting providers, or external platforms
All services are provided “as is” without guarantees of specific business results.
8. AI Systems & Automation Disclaimer
For AI-related services (including automation, chatbots, and AI agents):
- AI systems may produce variable or imperfect results
- Clients are responsible for reviewing and validating outputs
- Mirror Marketing is not liable for decisions made based on AI-generated content or automation processes
9. Maintenance & Support
Ongoing maintenance or support services must be agreed upon separately unless explicitly included in the project.
We are not responsible for issues arising after project completion unless covered by a support agreement.
10. Termination
We reserve the right to terminate services if:
- Terms are violated
- Payments are not fulfilled
- Communication breaks down significantly
Clients may also terminate a project, but payments made are non-refundable unless otherwise agreed.
11. Refund Policy
Due to the nature of digital services:
- Payments are generally non-refundable once work has started
- Partial refunds may be considered depending on the project stage
12. External Links
Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.
13. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of our website or services indicates acceptance of the updated terms.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Tunisia.
15. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Mirror Marketing
Email: contact@majestic-mirror.com
Website: https://majestic-mirror.com